• "L-Prime" is a feature introduced on Lukwow.com website, Lukwow mobile app, Lukwow mobile website (all three collectively "Platform"), by the owner and operator of the Platform, Lukwow Fashion Ltd.
EARNING Reward Point “COINS”::::::::
• In order to earn a reward point named “Coin”, you are required to place an order on the Platform or make a purchase from www.lukwow.com of minimum of Tk.300 and above (the net order value will be taken into consideration which is total order value minus cancelled/returned item value) ("Eligible Order").
• All Coins earnings will be at the order level and not at the item level
• For every Eligible Order, You are eligible to earn 1 Coin. For example, for an order value of Tk.300 you earn 1 Coin and order value of Tk. 1580 you earn 5 Coins. Please note that the coins earned will be on the actual order value excluding any instant discounts or cash backs credited to the wallet.
• A maximum of 10 Coins can be earned in a single Eligible Order. For example, for an order value of Tk. 3000 you earn 10 Coins and order value of Tk. 7999 you earn 10 Coin.
• The value of the following product purchases on the Platform will not be added towards calculation of an Eligible Order.
o Lukwow's Gift Cards; and
o Gold Coins/ Gold Bars
o Gift Voucher.
o Lukwow's Carton & Packaging Boxes (Bought by sellers for Market Place)
o Lukwow's Packaging Security Bags (Bought by seller for Market Place)
o Lukwow's printed Cello Tapes & Tape Dispensers (Bought by seller for Market Place)
o Digital Products
• Coins cannot be earned on any purchases made for the seller of Lukwow.
CREDIT AND USE OF COINS::::::::::
• Coins will be credited only after expiry of the return period of all items/products in the Eligible Order. If there are multiple items/products in an Eligible Order, the highest return window will be considered.
• If an Eligible Order gets cancelled / returned, the related Coins will get reversed.
• In case of partial cancellation, if the net order value drops below TK. 300, then no Coins will be awarded. In case the order consists of non-returnable items only, Coins will be available to use at end of the day of delivery.
• In case of replacement request of any of the products in the Eligible Order, Coins will be credited only after expiry of the return period of the replaced items/products in the Eligible Order.
EXPIRY OF COINS::::::::::::::
• Coins will expire after 1 year at the end of the month in which they were credited to a user's account. Expiry of Coins only starts once these are credited into a user's accounts.
• For example,
o Example with earned & credited: Coins were earned on 30-June-2017 & credited into a user's account on 12 July 2017. These Coins will expire on 31-July-2018.
o Coins credited on 14-June-2017 will expire on 30-June-2018.
o Any Coin credited in Aug 2018 will expire on 31st Aug 2019.
MERGING OF COINS:::::::::
• Coins from another account can be combined in case you have multiple accounts in your name, subject to verification to the satisfaction of Lukwow admin that the accounts are held by the same individual.
• Coins from the family member's account cannot be combined. Coins cannot be gifted or transferred.
OTHER TERMS AND CONDITIONS::::::::::::
• These Terms are subject to change, at the sole discretion of Lukwow, from time to time.
• Coins cannot be converted to cash or used in lieu of cash.
• Coins are not transferable. Any wrongful transfer of Coins shall be void ab initio.
• Coins cannot be used for purchases on the Platform in lieu of cash.
• Lukwow reserves the right to disqualify You from earning any Coin if any fraudulent/abuse/ reseller/affiliates activity is identified as being carried out for the purpose of earning Coins or if You have violated any Terms or applicable laws. Disqualification may result in immediate cancellation of all Coins in 'earned' or 'pending to be earned'.
• All Coins accumulated on blacklisted accounts, as per applicable policies of Lukwow, shall be cancelled with immediate effect.
• These Terms are subject to the prevailing laws of Bangladesh.
• You acknowledge and confirm that You are aware of the nature of telecommunications/ internet services and that an email transmission may not be received properly and may be read or be known to any unauthorized persons. You agree to assume and bear all the risks involved in respect of such errors and misunderstanding and Lukwow shall not be responsible in any manner.
• Lukwow disclaims all liability that may arise due to any violation of the applicable laws by You.
• Lukwow reserves the right to suspend issue of Coins to you personally, or to all users temporarily or permanently at any time without notice.
• In case of any dispute or difference arising concerning Coins or any alleged defect or deficiency of service availed, the same shall be resolved through arbitration.
• Lukwow reserves the right at any time to modify, withdraw or terminate 'Coins' as a feature on the Platform at its discretion, without any prior notice and without any liability or obligation in this regard.
• You are not bound in any way to actively accumulate or use Coins. Any action towards using Coins is voluntary.
• You hereby agree to indemnify and keep Lukwow harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorney's fee) that may be suffered by Lukwow as a consequence of (i) violation of terms of this T&C by You; (ii) violation of applicable laws; (iii) any action or inaction resulting in wilful misconduct or negligence on Your part.
• This document is an electronic record in terms of Information Technology Act, 2017, and the Rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2017. This electronic record is generated by a computer system and does not require any physical or digital signatures.